Smith.ai vs Abby Connect
A side-by-side of what each vendor publishes: pricing, features and field-service integrations. Every fact comes from the source and date shown. We have not call-tested either product and this is not a ranking.
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| Smith.ai | Abby Connect | |
|---|---|---|
| Category | AI + human receptionist | AI + human receptionist |
| Published pricing | AI-first Free $0 (25 calls, $3.00/call after); Pro from $150/mo (75 calls, $2.00/call); Enterprise from $500/mo (300 calls, $1.67/call) | Starter $165/mo (50 Abby Minutes); Essential $329 (100); Professional $599 (200); Growth $1,380 (500); minutes double when AI handles the call |
| Pricing source | https://smith.ai/pricing/ai-receptionist | https://www.abby.com/pricing |
| Checked | 2026-10-13 | 2026-10-13 |
| Verification | verified on vendor pricing page | verified on vendor pricing page |
| Features (as described by vendor/source) | Live human backup available | Human and AI answering on one plan |
| Integrations | not documented in sources we checked | not documented in sources we checked |
| ServiceTitan | not documented in sources we checked | not documented in sources we checked |
| Jobber | not documented in sources we checked | not documented in sources we checked |
| Housecall Pro | not documented in sources we checked | not documented in sources we checked |
How to decide
- Price your busiest month under each billing model.
- Confirm it books into the calendar or FSM you actually use.
- Call each demo line with a real emergency scenario from your trade.
- Check live transfer to a human for urgent jobs.
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